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Brokerlive takes privacy seriously, and every effort has been made to ensure your personal
data and information is safe secure. Brokerlive is committed to providing quality services
to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We are also bound by the Privacy Act 1988 (Cth) and have chosen to adopt the Australian
Privacy Principles (APPs). These Principles govern the way in which we collect, use, disclose,
store, secure and dispose of your Personal Information. A copy of the Australian Privacy
Principles may be obtained from the website of The Office of the Australian Information
Commissioner, at www.oaic.gov.au.
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses and phone
numbers.
This Personal Information is obtained in many ways including by telephone, by email, via our
website www.brokerlive.com.au, from your website, from media and publications, from
other publicly available sources, and from third parties. We don’t guarantee website links or
policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to
you, providing information to our clients and marketing. We may also use your Personal
Information for secondary purposes closely related to the primary purpose, in
circumstances where you would reasonably expect such use or disclosure.
Brokerlive will never sell or provide your email address and/or contact details to other third
parties, nor will Brokerlive use any of your contact information for spam purposes. You may
unsubscribe from our mailing/marketing lists at any time by contacting us either in writing
or by email.
When Brokerlive collects Personal Information we will, where appropriate and where
possible, explain to you why we are collecting the information and how we plan to use it.
Your Personal Information may be disclosed in a number of circumstances including the
following:
Where reasonable and practicable to do so, we will collect your Personal Information only
from you. However, in some circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to ensure that you are made aware of
the information provided to us by the third party.
Some of your Personal Information may be collected by Third Parties (for example, suppliers
assigned to a job) on the Brokerlive platform. This information may include your name,
company position, and contact details attached to a user profile in the Brokerlive system.
This is used for communication and user identification by Brokerlive users. Brokerlive does
not take any responsibility for the use of Personal Information retrieved by authorised
Brokerlive users and Third Parties within the Brokerlive system.
Brokerlive employs a wide array of security measures to keep your Personal Information safe
and secure. Your Personal Information is stored in a manner that reasonably protects it
from misuse and loss and from unauthorized access, modification or disclosure. The
Brokerlive platform uses 128-bit digital encryption and runs on the latest hardware and
software provided by our trusted hosting partners. Client and billing information is stored
securely, by us, on encrypted servers at our secure premises.
When your Personal Information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in client files
which will be safely and securely kept by us for a minimum of 7 years as per local laws.
You may access the Personal Information we hold about you and to update and/or correct
it, subject to certain exceptions. If you wish to access your Personal Information, please
contact us in writing or via email.
Brokerlive will never charge any fee for your access request, but may charge an
administrative fee for providing a copy of your Personal Information. In order to protect
your Personal Information as best we can, we may require identification from you before
releasing the requested information.
It is important to us that your Personal Information is up to date. We will take reasonable
steps to make sure that your Personal Information is accurate and complete. If you find that
the information we have is not up to date or is inaccurate, please advise us as soon as
practicable so we can update our records and ensure we can continue to provide quality
services to you.
This privacy policy is subject to change periodically. The latest version of the privacy policy is
available on our website at www.brokerlive.com.au
Privacy Policy Complaints and Enquiries
If you have any complaints or enquiries regarding our privacy policy, please contact us via email at info@brokerlive.com.au